Booking terms

1. Booking and payment

• We clean PlayStation 5 (original, Slim and Pro) and Xbox Series X and Series S consoles.
• The price is shown before you pay. You pay the full amount online by card through Stripe when you book. Your appointment is only confirmed once payment succeeds.
• While you're paying, your chosen time is held for you for up to 35 minutes. If payment isn't completed, the time is released.

2. Cancelling or changing your appointment

• More than 24 hours before your appointment: you can cancel from My Console Repair and get a full refund to your card. Refunds usually take 5–10 working days to appear.
• Within 24 hours of your appointment: bookings can't be cancelled or refunded. This includes not turning up.
• If you need a different time, cancel (if you're outside the 24-hour window) and book again, or reply to your booking email and we'll do our best to help.
• If we have to cancel your appointment, you'll get a full refund.

3. Your account and console record

• When your payment succeeds we create a Toon-Up account for the email you booked with. There's no password to set: sign in with a one-tap link sent to your email.
• Your account shows My Console Repair: your console's serial number, its condition when we received it and when we returned it, and before-and-after photos of the outside and the inside.
• This record exists to protect both of us. It shows what condition your console was in before and after the clean.
• Photos are kept for 7 days after they're uploaded and then deleted automatically, so save any you want to keep. Serial numbers and condition notes stay on your record.

4. 14-day warranty

• If your console develops a problem caused by our cleaning within 14 days of your clean being completed, we'll check it and put it right free of charge.
• Not covered: faults that were there before the clean (as recorded in the arrival notes and photos), drops, liquid or accidental damage, software, network or account issues, or anyone else opening the console after we return it.
• To claim, reply to your booking confirmation email with your booking reference.

5. Faults and your console

• Please tell us about any existing faults when you book. We record your console's condition and photograph it before we start.
• Cleaning won't fix hardware faults, and some faults only show up once a console has been cleaned and tested.
• If your console is still under its manufacturer's warranty, please be aware that having it opened by a third party may affect that warranty. Check with Sony or Microsoft if you're unsure.

6. Your rights and your data

• Nothing in these terms affects your legal rights under the Consumer Rights Act 2015.
• We use your name, email and phone number only to manage your booking and your console record. Payments are handled by Stripe; we never see or store your card details.

THE TOON-UP · Wallsend, Newcastle upon Tyne, North Shields & North Tyneside. Independent service, not affiliated with Sony, Microsoft or Rockstar Games.